Privacy policy

Privacy Policy

Last Updated: January 23, 2026

This Privacy Policy describes how nanodermapen.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions about this Privacy Policy, want more information about our privacy practices, or would like to make a complaint, please contact us:

Email: support@nanodermapen.com
Address: R803, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” means information about an identifiable individual.

Device information

Purpose: To load the Site accurately and improve site performance and usability.
Source: Collected automatically via cookies and similar technologies.
Examples: Browser type, IP address, time zone, pages viewed, search terms, and interaction data.
Disclosure: Shared with Shopify and other essential service providers that support site operations.

Order information

Purpose: To process payments, fulfill orders, arrange shipping, communicate with you, and prevent fraud.
Source: Collected from you.
Examples: Name, billing and shipping address, payment information, email address, and phone number.
Disclosure: Shared with Shopify, payment providers, and shipping/fulfillment services as needed to complete your order.

Customer support information

Purpose: To provide customer support (including routine or usage questions).
Source: Collected from you when you contact us.
Examples: Contact details and order information needed to resolve your request.

Sharing Personal Information

We share your personal information with trusted service providers to help us provide our services and fulfill our contracts with you. For example, we use Shopify to power our online store.

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

We may also share personal information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

Using Personal Information

We use your personal information to:

Process orders and payments
Ship and fulfill your order
Provide customer support
Communicate with you about your purchase or account
Improve our website and services

Behavioural Advertising

We may use limited third-party analytics and advertising tools (such as Google Analytics) to understand site usage and improve our marketing effectiveness. These tools may use cookies or similar technologies.

You can manage cookies through your browser settings. Where required by law, we will obtain consent before using certain cookies or similar technologies.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information, or unless we must retain it to meet legal obligations.

Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to certain processing activities. To exercise these rights, please contact us using the details above.

Cookies

Cookies are small data files stored on your device that help improve site functionality and user experience. You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect certain site features.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

Complaints

If you would like to make a complaint, please contact us first at support@nanodermapen.com. If you are not satisfied with our response, you may contact your local data protection authority.