🧬 About Nano Needling

What is nano needling?
Nano needling is a gentle, surface-level skincare treatment that uses ultra-fine medical-grade silicon nano tips to create micro-channels in the top layer of the skin. This allows skincare serums to absorb more effectively, helping you achieve smoother, more radiant skin with minimal effort.

Is nano needling the same as microneedling?  
No. Nano needling works only on the surface of the skin and is completely non-invasive. Traditional microneedling uses longer needles that penetrate deeper layers of the skin and usually requires downtime. Nano needling is ideal for regular, comfortable at-home use.

📏 Tip Length & Safety

Which tip length should I start with?
We recommend beginners start with 0.15mm or 0.2mm tips. These lengths are perfect for gentle, frequent facial treatments and deliver excellent absorption results with maximum comfort.

Can I use longer tips on my face?
Yes. 0.3mm and 0.5mm tips can be used on the face in targeted areas. We suggest using longer tips less frequently and with proper technique. Always follow the instructions provided with your device.

Will I experience redness or discomfort?
Most users experience little to no redness with shorter tips. With 0.5mm tips, mild redness may appear temporarily, similar to a light facial. These effects usually subside within a few hours. Nano needling is designed to be comfortable and requires zero downtime.

⚙️ Choosing the Right Device

What is the difference between Luxury Classic and Luxury Modern models?  
Both models deliver premium nano-infusion performance.  
- Luxury Classic Kit — Our flagship model with elegant design and exceptional build quality.  
- Luxury Modern Kit  — Features convenient rechargeable functionality with consistent, powerful performance for daily routines.  

Both are excellent choices for those seeking professional-level results at home.

Do nano tips work the same on all devices?
Yes. Our medical-grade nano tips are compatible across all NDP devices and deliver the same reliable performance.

 🧼 Usage & Hygiene

Can I reuse nano tips?
No. Nano tips are designed for single use only. For hygiene and safety, always use a fresh, sterile tip for each treatment.

How often can I use the nano pen?
Usage frequency depends on the tip length. Shorter tips (0.15–0.2mm) can be used 3–4 times per week. Longer tips should be used less frequently. Listen to your skin and adjust accordingly.

📦 Shipping, Returns & Warranty

Where do you ship to?
We proudly ship worldwide, including the United States, United Kingdom, European Union, Canada, Australia, and Asia.

How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

What is your return policy?  
We offer a 30-day return window. If you’re not completely satisfied with your purchase, please contact our support team and we’ll be happy to assist you with a return.

Do your devices come with a warranty?
Yes. All NDP Nano Derma Pen devices include a 2-year warranty covering manufacturing defects under normal use.

 💬 Need Help?

Our customer support team is here to help you get the best results from your NDP device.

- Email: support@nanodermapen.com  
- Live Chat: Available in the bottom right corner of our website during business hours

Whether you have questions about routines, tip selection, or product recommendations, we’re happy to assist you personally.