About Shipping

We ship worldwide and work with trusted international carriers to ensure reliable delivery.

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Shipping cost

Free shipping is available on orders over $99. For orders below $99, standard shipping rates apply and are calculated based on destination and package weight at checkout.

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Order processing time

Orders are typically processed and shipped within 48 hours after payment is confirmed.

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Estimated delivery times

• Asia: 4–8 business days
• North America: 7–10 business days
• Europe: 5–12 business days
• South America: 8–20 business days

Delivery times may vary depending on local carrier conditions and customs processing.

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Shipping origin

Orders are currently shipped from our fulfillment facilities in China.

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Shipping methods

Shipping methods are selected automatically based on destination and item type, and may include regional carriers such as ePacket, Yanwen, or equivalent services.

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Tracking your order

Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link. Tracking updates may take up to 24 hours to appear.

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Customs, duties & taxes

Import duties, taxes, or customs fees (if applicable) are the responsibility of the recipient and vary by country.

Please note that orders refused due to unpaid customs charges may not be eligible for a refund.

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Need help?

If you have questions about shipping or delivery, please contact our support team at support@nanodermapen.com.