Privacy policy

Last Updated: October 15, 2026

This Privacy Policy describes how nanodermapen.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

If you have questions about this Privacy Policy, want more information about our privacy practices, or would like to make a complaint, please contact us:

Email: support@nanodermapen.com
Address: R803, Chevalier House, 45–51 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” means information about an identifiable individual.

Device information

Purpose: To load the Site accurately and improve site performance and usability.
Source: Collected automatically via cookies and similar technologies.
Examples: Browser type, IP address, time zone, pages viewed, search terms, and interaction data.
Disclosure: Shared with Shopify and service providers that support site operations and, where permitted, analytics and advertising partners as described below.

Order information

Purpose: To process payments, fulfill orders, arrange shipping, communicate with you, and prevent fraud.
Source: Collected from you.
Examples: Name, billing and shipping address, payment information, email address, and phone number.
Disclosure: Shared with Shopify, payment providers, and shipping/fulfillment services as needed to complete your order. Where permitted by applicable law and advertising platform policies, relevant customer contact details may also be processed with advertising and measurement partners as described below.

Customer support information

Purpose: To provide customer support (including routine or usage questions).
Source: Collected from you when you contact us.
Examples: Contact details and order information needed to resolve your request.

Sharing Personal Information

Our online store is hosted by Shopify. Shopify processes information when you visit, interact with, or purchase from our store. With Shopify Network Intelligence enabled, Shopify may combine information from your interactions with our store, other merchants, and Shopify to provide enhanced services, including improving shopping experiences, understanding store performance, preventing fraud, and supporting more relevant advertising.

For more information about Shopify's processing of consumer data, please see the Shopify Consumer Privacy Policy. You can also review Shopify's own privacy choices at Shopify's Privacy Portal.

We use service providers and, where appropriate, advertising and analytics partners, including Google, to operate our business, measure marketing performance, and deliver or improve advertising. Where permitted by applicable law and relevant platform policies, this may include providing customer contact information (such as an email address or telephone number shared with us through an order or subscription) to an advertising partner for secure account matching and customer audience services such as Google Ads Customer Match. This type of matching is distinct from browser-based cookie tracking. We use these services subject to any required consent and applicable privacy choices; we do not intentionally create advertising audiences based on sensitive medical conditions or other prohibited categories.

Personal information may be processed by Shopify and our service providers or partners in countries other than the country where you live. We may also disclose information where required by law, to respond to lawful requests, or to protect our rights.

Using Personal Information

We use personal information, as appropriate, to:

Process orders and payments
Ship and fulfill orders, including order-related communication
Provide customer support and respond to requests
Communicate about your purchase or account
Send promotional emails or other marketing messages where you have opted in or where otherwise permitted; you may unsubscribe from marketing emails using the link in those emails
Improve our website, services, shopping experience, and security
Measure advertising effectiveness and, where permitted and subject to applicable consent and privacy choices, support relevant advertising and customer matching

Behavioural Advertising

We use analytics and advertising tools, including Google Analytics and Google Ads, to understand how visitors use our website, measure advertising performance, and improve our marketing. These tools may use cookies, pixels, or similar technologies. Where consent is required by applicable law, we seek it before using non-essential technologies for those purposes.

Where lawful and permitted by Google's policies, we may also use information customers provide directly to us, such as email addresses or telephone numbers, to match customer records with Google accounts through Google Ads Customer Match and help measure or deliver relevant advertising. The use of contact information for matching is separate from subscribing to marketing emails, and an email subscription alone does not necessarily mean that a customer has consented to all forms of personalized advertising.

You may manage your cookie preferences through our site's cookie consent options where available, and you can control some personalized advertising through Google My Ad Center. Where applicable, you can use the Data Sharing Opt-Out or privacy choices link available in our store to opt out of certain sharing or targeted advertising, or contact us at support@nanodermapen.com to make a privacy request, including a request relating to customer audience matching. You may also use Shopify's Privacy Portal to exercise available rights concerning Shopify's processing. Choices and rights may differ by region.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information, or unless we must retain it to meet legal obligations.

Your Rights

Depending on your location and applicable law, you may have the right to access, correct, delete, or receive a copy of personal information, withdraw consent where processing is based on consent, object to certain processing, or opt out of certain sharing of personal information for targeted advertising. These rights may be subject to legal exceptions.

To make a request relating to information we hold or our advertising audiences, contact support@nanodermapen.com. Where available in your region, you can also use the data sharing opt-out page linked from our store's privacy navigation. For data processed by Shopify for its own purposes, visit Shopify's Privacy Portal.

Unsubscribing from promotional emails stops those email messages but does not, by itself, necessarily disable all online advertising. You may use the choices above for other applicable advertising-related requests.

Cookies

Cookies are small data files stored on your device that help improve site functionality and user experience. You can manage or disable cookies through your browser settings. Please note that blocking cookies may affect certain site features.

Do Not Track

There is no universal standard for responding to browser “Do Not Track” signals. However, where required by law and supported by our privacy tools, we honor applicable recognized privacy preference signals, such as Global Privacy Control, for certain data sharing and targeted advertising choices.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

Complaints

If you would like to make a complaint, please contact us first at support@nanodermapen.com. If you are not satisfied with our response, you may contact your local data protection authority.