Frequently Asked Questions


🧬 About nano routines

What is nano needling?
Nano needling is a surface-level skincare technique that uses ultra-fine tips to support more even absorption of skincare products, without penetrating deeply into the skin.

Is nano needling the same as microneedling?
No. Nano needling works at the surface level and is non-invasive, while microneedling uses longer needles designed to penetrate deeper layers of the skin.

📏 Tip length & safety

Which nano tip length should I start with?
If you’re new, start with 0.15mm or 0.2mm, which are designed for gentle, frequent facial care.

Can longer tips be used on the face?
0.3mm and 0.5mm can be used on the face in targeted areas and at lower frequency. Longer lengths should be used with caution and proper technique.

Is redness or pinpoint bleeding normal?
Mild redness may occur, especially with longer tips. Pinpoint bleeding may occur at 0.5mm when used with higher intensity. These effects are usually temporary.

⚙️ Choosing the right pen

What is the difference between Luxury and battery-powered models?
Luxury models are rechargeable and deliver a more powerful, consistent performance for a stable routine.

Do nano tips work differently with different pens?
No. Nano tips function the same across compatible devices.

🧼 Usage & hygiene

Can I reuse nano tips?
No. Nano tips are single-use and disposable. Always use a new, sterile tip for each routine.

How often can I use a nano pen?
Usage frequency depends on the tip length. Shorter lengths can be used more frequently; longer lengths should be used less often.

📦 Shipping & Returns

Where do you ship to?
We ship worldwide, including the US, UK, EU, Canada, Australia, and Asia.

How long will it take to receive my order?
Orders are processed within 1–2 business days. Delivery usually takes 5–12 business days, depending on your location.

What is your return policy?
We offer a 30-day return window. If you’re not satisfied, please contact our support team to initiate a return.

Do you offer a warranty?

NDP Nano Derma Pen devices include a 2-year warranty covering manufacturing defects under normal use.

💬 Support

How can I contact customer service?

Our team is happy to help with routine or usage questions.


Ask Your Questions

This website uses cookies to ensure you get the best experience on our website. Learn More